Returns & Exchanges

At Bormioli Rocco, we stand behind the quality of our Italian glassware and want you to be completely satisfied with your purchase. If your order does not meet your expectations, we offer a hassle-free return process within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack the glassware in its original manufacturer packaging and place it inside a sturdy shipping box with protective padding to prevent breakage.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your package, ensuring any old shipping labels are removed.

4

Receive Your Refund

Once our warehouse inspects the returned items for quality assurance, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing